From sign-up to first guest: how onboarding works with Haven
Six clear steps, one dedicated coordinator, and nothing bought without your approval. We aim to have your listings live in about a week.
We aim to have your listings live in about a week. Timing depends on how quickly purchases are approved, any repairs the walkthrough turns up, photographer scheduling, and, if you are switching, your current manager's notice period.
Six steps to your first guest
Tap any step to see what Haven handles and what, if anything, we need from you.
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Complete the intake formTell us about your property so we can plan your launch.
What Haven does
- Review your property details and goals
- Assign your onboarding coordinator
- Map out your launch plan
What you do
- Share the basics: address, bedrooms, amenities, and access
- Tell us about any existing bookings or a current manager
- Let us know your goals and any dates you want to keep for yourself
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Walk the propertyWe review the home, inventory, and guest access setup.
What Haven does
- Walk the home room by room
- Take inventory of linens, kitchen, and guest supplies
- Review locks, codes, and guest access setup
- Note anything that needs attention before guests arrive
What you do
- Give us access to the property
- Point out quirks, known issues, or things guests should know
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Approve your home's readiness planYou approve the purchases needed to prepare the home.
What Haven does
- Recommend the items and fixes your home needs to be guest-ready
- Explain why each item matters
What you do
- Review the plan
- Approve what you want us to buy. Nothing is purchased without your OK
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Prepare and cleanOur team completes the onboarding clean.
What Haven does
- Complete a thorough onboarding clean
- Set up and stock approved items
- Get the home photo-ready
What you do
- Nothing. This one is on us
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Professional photographyProfessional photography presents your property to guests.
What Haven does
- Schedule the photographer
- Choose the lead images that make your home stand out
What you do
- Nothing. We handle the shoot
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Your home goes liveWe publish your listings, open your calendar, and start managing bookings.
What Haven does
- Publish listings on Airbnb, Vrbo, Booking.com, and direct booking
- Set pricing and open your calendar
- Start guest communication and bookings
What you do
- Block any dates you want for your own stays
- Watch the bookings come in
A strong start. Real results.
Portfolio snapshot · Sept to Oct 2025
~30% higher adjusted RevPAR
Revenue per available rental night, adjusted
All bedroom counts combined. A portfolio comparison, not a matched-home study.
Featured home · at recording
27
five-star reviews
Top 1%
Airbnb badge at recording
A summer 2025 launch supported by intentional photography, promotions, and guest care.
Source: Haven case study, Sep 1 to Oct 31, 2025 dashboard; featured home at recording. Historical snapshot; individual results vary.
Stay informed. Stay in control.
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Know how your home is doing
Review performance and next steps with your dedicated account manager.
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See where the money goes
Monthly statements show revenue, itemized expenses, and owner payouts.
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Keep your calendar in view
See reservations, check availability, and coordinate your own stays.
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Stay involved in key decisions
We communicate on property needs and purchases that require your approval.
What owners say
“They save us tons of time and headaches, and generate much more revenue than we could managing ourselves.”
Onboarding questions, answered
We aim to have your listings live in about a week. The main things that affect timing are how quickly you approve the readiness plan, any repairs the walkthrough turns up, photographer scheduling, and, if you are switching, your current manager's notice period.
Three things: complete the intake form, give us access for the walkthrough, and approve your home's readiness plan. Your coordinator handles the cleaning, photography, listings, and pricing, and keeps you updated on what is done and what comes next.
Only what you approve. After the walkthrough we recommend the items and fixes your home needs to be guest-ready and explain why. Nothing is purchased without your OK.
We plan the handoff with you. That means checking your current contract's notice period, making sure confirmed reservations are honored, confirming who owns the listings and photos, and setting a handoff date so there is no gap between managers.
A dedicated onboarding coordinator, from intake to launch. Once your home is live, a dedicated account manager is your ongoing point of contact.
Yes. Tell us your dates during intake, and once you are live you can see reservations and block dates for your own stays.
Ready to start step one?
Book a no-pressure property review. A local Haven advisor will look at your home, comparable rentals, and what onboarding would look like for you.
Prefer to talk now? Call 865-263-7366