Guest & owner reviews

What guests and owners say about Haven

The five-star guest experience is the engine behind every Haven owner's revenue. Here is what it looks like in the words of real guests and real owners.

4.9 · 4,000+ reviews on Google Maps Airbnb Superhost
Why this page exists

Reviews are not a vanity metric. They are your revenue engine.

Five-star reviews lift a listing's search ranking on Airbnb, Vrbo, and Google, and a higher ranking fills more nights at a stronger rate. That is why Haven is guest-obsessed: happy guests write reviews like the ones below, rebook, and refer their friends, and your cabin earns the compounding benefit. Every review here is a real, attributed review of a Haven-managed stay or of working with our team.

From guests

Verified five-star Google reviews

A sample of recent reviews from the 4,000+ reviews Haven guests have left on Google Maps.

★★★★★
We had such a great stay at this cabin! The hosts deserve a gold medal for communication—they respond so fast it almost feels like they're sitting in the living room with you. Super helpful and even offered to send maintenance out the very next day if needed. The cabin itself? BEAUTIFUL. Spacious, clean, and those mountain views… wow. The hot tub was the ultimate relaxation spot and the game room was a hit with kids and adults. The guest portal was a nice touch too. Only downside? Having to leave. 10/10 would absolutely stay again!
Jewel LarreaVerified Google review
★★★★★
A superb stay! Loved everything about the cabin. Great location, and furnished to a very high standard. We stayed for 10 days and never tired of the views and peace and quiet. We will definitely be returning at the earliest opportunity!
Tara KingVerified Google review
★★★★★
Location was only 10 min from downtown Gatlinburg. The mountain location was amazing for bear sightings—we saw more bears up close here than in the Smoky Mountains! Inside was extremely clean and spacious with mountain views to die for. We used the pool table and hot tub. Well stocked and hosts were always communicative. Would certainly recommend!
NicoleVerified Google review
★★★★★
My family of 6 had an amazing stay at this cabin; the hosts were very responsive. The cabin has an outstanding view, perfectly stocked with all the essentials. The theater room was a huge hit with the kids. If you are looking for a beautiful secluded cabin this is it!
Jennifer SpellsVerified Google review
★★★★★
My family and I had such a wonderful stay. They were very quick with responding to any needs or questions, so polite—the cabin was super clean and spacious! We loved the views from our balcony. Peaceful and we enjoyed seeing the farm animals down the road. We would definitely stay here again!
Amanda InfingerVerified Google review
★★★★★
We had a great stay! I really loved the cabin feel and the quiet area. The hot tub was fabulous after a busy day walking around the local towns!
Sharon BergVerified Google review
★★★★★
My husband and I stayed here for 8 days and it was absolute paradise! Jordan was super responsive and so nice. The home was very peaceful and the views were amazing from the deck. We loved the indoor heated pool and movie room. This home is perfect for R&R—you will have everything you can possibly need. We definitely hope to be back!
Kim LeeTromVerified Google review
★★★★★
Our stay was amazing and relaxing—felt right at home. The home was cozy and had everything we needed. Not far from the strip at all. Thank you Dylan and Suzanne for being so kind through a situation we had with our car; they gave us an extra day free. We will definitely be staying here again when we come back to Pigeon Forge.
Adrian HallVerified Google review
★★★★★
It was a cute cabin. My husband and I loved the cozy feel and we were shocked with how close we were to all the attractions. Sad we couldn't stay longer but still managed to have a great time. Thank you again for allowing us to stay in the cabin.
Rachael DavisVerified Google review
★★★★★
My family's stay at the Hillbilly Hilton was great. We had plenty of space and everything we needed. Plenty of parking—we easily fit 4 cars out front. The views from the main floor balcony were amazing. Plenty of bathrooms and comfy beds. Hot tub was great and got used a few times. I would definitely recommend staying here.
Daniel ArjonaVerified Google review
★★★★★
We can't say enough great things about our stay! Dylan was incredibly responsive when we needed a last-minute place for our 18th anniversary. The space is modern, cozy, and truly felt like a home away from home. By far our favorite place to stay in Tennessee!
Abby DuncanVerified Google review
★★★★★
We met up with family here and had such a wonderful stay. The kids absolutely loved the hot tub and had so much fun sharing the bunk bed room together. Our favorite part was the beautiful mountain views—it made the whole stay feel extra special. We would definitely recommend this place!
Sarah KocejaVerified Google review
★★★★★
We had an absolutely wonderful stay at this spacious home. The views were breathtaking—waking up to the mountains each morning was truly unforgettable. The house was spotless, beautifully maintained, and had more than enough room for everyone. We have already booked for next year. Highly recommend!
Karla MartinezVerified Google review
★★★★★
Beautiful cabin. It was a fantastic week's stay. Had all the comforts of home available. Gorgeous view. Jacuzzi tub, hot tub, pool table and video games. Can't wait to go back and stay again.
Dena SimmonsVerified Google review
★★★★★
Such a wonderful cabin! The hosts were very accommodating and easy to get in touch with. We saw a couple of bears from the safety of the deck. The home was very clean and comfortable. We enjoyed the pool table, video games, and board games. The hot tub was spotless with a wonderful view.
Sherry BrewerVerified Google review
From owners

Hear it from Haven owners

Owners and industry professionals on what changed when a local team took over the day-to-day.

A Smoky Mountain owner on why they trust Haven with their cabin.
An owner shares what changed after switching to Haven.
★★★★★
After switching to Haven, his revenue was way up and his guests were leaving glowing reviews. They are by far the best property management company in the Smokies.
Avery CarlThe Short Term Shop
★★★★★
Working with Haven was an excellent decision. They save us tons of time and headaches, and generate much more revenue than we could managing ourselves. Honest and trustworthy.
Alexis KingTerminus Real Estate

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